One of my favorite parts of working as a Member Service Rep is the chance to meet and sign up new Y members. This gives me the opportunity to observe their progress from the start. I was recently reminded of this while working my evening shift.A few months ago I helped a couple signed up for a Senior Family membership. The husband, in his 80s, and wife, in her 70s, were full of questions about all the programs the Y has to offer. It was clear each of them wanted to start taking advantage of their new membership right away.
I had been aware that both of them have been involved in some of our water aerobics classes for quite some time. However, it wasn’t until the other night when I saw the wife participating in a weekly Pilate’s class. Even as the only senior member of the class, it was clear she had no problem keeping up with the rest of the group. It was great to see her fully engaged in what the Y has to offer!
This couple’s spirit represents a great part of what the Y is looking to accomplish. Though I couldn’t quite gauge what type of shape they were in physically when they started, I could easily measure their excitement of becoming members. As a Member Service Rep I look forward to orienting all new members, and helping them take full advantage of their time at the Y.
Posted by Mitch Case, Member Services Representative, Dancel Family Center Y
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